Introduction

The Dotloop integration with Chime allows you to not only import your leads into your Dotloop account, but also create new loops which sync with Dotloop.

Summary

• How to Connect Dotloop to Chime
• How the Integration Works
• FAQs

How to Connect Dotloop to Chime

When logged into the Chime CRM, click Settings > Integrations > Dotloop > Connect:

A new window will pop-up and ask you to log into Dotloop. Click the "Sign In" button when you are ready to continue:

You will be asked to approve giving Chime access to Dotloop. Click Approve if you would like to get this integration working.

Once connected correctly, this integration will appear in the "Existing Integrations" section at the top of the Integrations page. There is a button to disconnect should you need to do so.

How the Integration Works

First, go to the lead profile page and add a transaction for the lead. A lead cannot be sent from Chime to Dotloop without a transaction being associated with the lead.

After a transaction is created, you can export the lead to Dotloop by clicking the three dots and then selecting the option to "Send to Dotloop":

You can also send the lead/transaction directly to Dotloop from the transaction detail page if you happen to be working there:

If the lead has more than one transaction, you will have to select only one to send to Dotloop:

Once you have chosen the transaction, another window will appear that outlines everything that is being sent to Dotloop. You can also choose a specific Dotloop profile that you would like to send the transaction to as well as a Dotloop template that you might want to associate with the transaction:

Once transferred to Dotloop, you can easily access this loop in that system by clicking the link to “View in Dotloop”:

The option to view in Dotloop will also be visible on the transaction detail page:

A log will be added to the timeline of the lead profile documenting the transfer of data from Chime to Dotloop.

Chime to Dotloop

When transferring a lead to Dotloop, the following info will be exported to Dotloop:

• Transaction Name
• Lead First Name
• Lead Last Name
• Role (Lead Type)
• Email
• Phone
• Close Price
• GCI

Whenever a transaction is updated in Chime the following information will be updated in the corresponding loop in Dotloop: 

• Home Price
• GCI

Dotloop to Chime

Any changes to the following will automatically be synced to Chime every 30 minutes:

• Close Price
• GCI

FAQs

Q: What do I do if the export from Chime to Dotloop fails? 

A: One of the common reasons for this failure is due to access permission settings in Dotloop. To fix this, go to Dotloop > My Account > click Default Profile > choose Make Default and save. Make sure this is the default account that is integrated with Chime.

If you still have problems exporting leads to Dotloop from Chime, please contact our Support Team so that this can be looked at closer. 

Questions?

If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <support@chimeinc.com> or by phone at 1 (855) 981-7557.