Transaction management is a tedious process and one that is very, very important to maintain accurately. It is important to note that Chime is not currently intended to be a standalone transaction management application. This means that Chime does not maintain tools to calculate complicated distributions or to obtain signed documents from clients. Instead, the feature set available in Chime is intended for reporting purposes only.
*IMPORTANT: Currently, transactions cannot be exported from Chime to a CSV, etc. See Transaction Management > Integrations for more information on integrating with connected tools.
- Adding a Transaction
Before using Chime Transaction Management to record transactions, you will want to make sure you have it set up to reflect how you manage your transaction process. Review the following sections to learn about how Transaction Management is set up on Chime.
There are currently four different transaction types that can be selected: Purchase, Listing, Lease, Other. You cannot add your own transaction type, but you can use the "Other" category as needed. You will want to decide how you plan to use these transaction types because every transaction must have a type selected.
Here is where you will toggle back and forth on the Transaction Management page between transaction types:
This is where you would select the type when adding a transaction:
Each individual transaction type (outlined above) has its own pipeline stages. The initial stages available for each of these transaction types are as follows:
A few important notes regarding transaction stages:
- The above stages are built-in, but you can rename/remove all of them besides "Closed" and "Cancelled" which are required
- In addition to "Closed" and "Cancelled," you are able to create up to 15 stages in total for each individual transaction type
To edit the transaction stages, click on the gear icon on the far-right side > select "Customize Transaction Stages." You can then add new stages, delete/rename the ones you do not want, and drag/drop to reorder.
If you add additional stages so that it cannot fit on the screen, you will need to scroll to the sides using these buttons:
You can also hide/display "Cancelled Transactions" by checking or unchecking the box found here:
Adding a Transaction
*It is important to note that each transaction must live on a lead profile. This means that a transaction must be associated with a specific lead in your database. There are two options to add transactions:
(1) Add via Lead Profile Page
Lead Profile > Transactions & Docs > Transactions
If no transaction has been added previously A transaction can be added from this section by clicking on the "+" button or on the "Click here" hyperlink as seen in the screenshot below. If a transaction has already been added, additional transactions can be included by clicking on the "+" button in the top-right of the Transactions section.
The following are the fields that can be used for each transaction:
Additional debits/credits can also be recorded per transaction. This is where each of them is recorded:
After clicking "Save," this transaction will stay associated with this lead profile for future reference.
(2) Add via MLS Transactions
This option is accessed directly from the Transaction Management section. Once on this section, click on "___ unclaimed MLS transactions." If no transactions are available, it will say "no matched MLS transactions" instead.
*These transactions will only appear if the the MLS Agent ID is added for the corresponding MLS(s) as outlined in this article: Complete your Chime Profile.
After clicking on "___ unclaimed MLS transactions," a list will appear and each transaction can be (a) claimed or (b) deleted.
Claiming a transaction will allow for you to either "Create New Transaction" or "Match to Existing Transaction" with fields that are identical to what was outlined above when adding a transaction from the lead profile page.
A summary of all transactions can be located by navigating to Transaction Management on the main navigation menu. On this page, all the data from each individual transaction is summarized. Users can also add additional transactions directly from this page. Admin users will see all team transactions. Those without admin access will only see transactions associated with their name.
The following can be done on this page:
- "+ Add" to add a new transaction directly from this apge
- Filter by transaction type (Purchase, Listings for Sale, Other)
- Filter by transaction stage (Active, Under Contract, Pending, Closed, Cancelled)
- Sort by Volume, GCI, Team Revenue, or Agent Revenue
- Filter by leads associated with a specific user
- Include private leads in reported transactions (this does not apply to team private leads, only your own)
- Select a specific lead source to display
- Define a specific "Closed Date Range"
- Columns exist for the following:
- Property Address/Transaction Name
- Agent (Assigned To)
- Expected Close / Closed Date
- Home Price
- Team Revenue
- Agent Revenue
- Appointment Date
- Agreement Signed Date
- Offer Date
- Contract Date
- Appraisal Date
- Home Inspection Date
- Escrow Date
- Expiration Date
For reporting purposes, it is important to note that all transactions for a lead will be associated with the user listed in the "Agent" slot of the "Assigned To" section. Currently, there is no option to associate transactions to anyone other than the "Agent" user.
Chime Transaction Management connects to a couple of other services that are worth pointing out. Additional information on each of these services can be found in their corresponding Help Center articles referenced below. These integrations are not 100% two-way. Please review each article to understand exactly how these integrations will work.
If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <email@example.com> or by phone at 1 (855) 981-7557.