Introduction

As a new feature available to Team/Group/Company Owners with the "Manage User" permission, these users can now choose to manage the sending email domain to ensure it has higher chances of deliverability and/or better reflects their brand. The default option that is assigned as the sending domain is __________@chime.house but because so many people are using this domain, its deliverability can be hit or miss. Most users who have configured a domain on their website will be using that domain as their sending domain as well. After changing from the _________@chime.house domain, that domain cannot be used again in the future.

This feature is accessed by navigating to Settings> Preferences> Sending Email> Manage. 

You will then have access to choose from the following:

1. Domains available for no additional cost
2. Domains already configured for your Chime website
3. Domains purchased from Chime

When accessing this setting from a Team-type account, you will see the following two options:

1. Apply to the entire team
2. Apply to just yourself

When accessing this setting from an Enterprise-type account, you will see the following two options:

1. Apply to specific group hierarchy at the current level or below
2. Apply to just yourself

SET UP PROCESS: 

• YOUR OWN DOMAIN

Follow the steps as shown below simultaneously with the configuration steps provided in the Domain Configuration Guide.

• NEW DOMAIN
  

1. Click the NEW DOMAIN button on the upper right corner then select the option "Want to puchase a new domain?" and click next.

2. Enter your preferred domain and click the search button.

3. Available domain/s will be shown if there is any. Click the confirm button to proceed after choosing your preferred result.

4. You will be directed to the Review and pay page where you need to agree to the Terms and Condition and Privacy Policy to place order.

If you want to configure a new domain, you can choose to use one you already have or purchase a new one via Chime. You will then be guided through the next steps provided in Domain Configuration Guide.

After adding a new domain, it may require some time before it will be listed as "Active" and therefore usable. Until it is usable, it will be listed as "Pending." Come back to this setting later to finish selecting your new domain.

Questions?

If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <support@chimeinc.com>, by phone at 1 (855) 981-7557, or by a chat with us through your Chime CRM.