Introduction

Every real estate team experiences changes in agents, structure, etc. Chime allows for you to quickly add/remove members of your team to keep the roster clean and accurate, and to easily reassign leads as necessary.

Summary

• Add Team Members
  • Steps to Add Team Members
  • Paying for Additional Seats
• Remove Team Members
  • Deleted User Lead Activities
• User Activity Log
• Adding Agents as Leads

Add Team Members

Steps to Add Team Members

If you are the team owner or admin, you have the ability to add or remove team members to your Chime account up to the seat limit purchased. To do so, follow these steps:

1. Click on Settings
2. Under Team, select Agent
3. Click on the + Add A Member button
4. Fill in the fields and click Save to have an invite sent to your team member. Remember that permissions can be adjusted after the new user's account is active.
5. The new user will receive a welcome email like the one below and will have to select Join Team to activate their Chime account as a member of your team.

Paying for Additional Seats

All packages bought with Chime have a seat limit that was agreed upon at purchase. If you would like to add additional seats to your account bill, you can do so directly through the CRM unless your account type is not supported.

*IMPORTANT:

• These steps can only be followed by the Team Owner.
• The monthly amount for additional seats will be added to your bill starting on the next billing period.
• This feature is only available for the certain packages. If you do not see the option, please contact our Support Team at support@chimeinc.com or call 1 (855) 981-7557 to have seats added.

1. If you have reached the seat limit of your current plan. You can click the "Add Seats" button to add more seats.

2. If you would like to add a specific amount of new seats before hitting your limit, you can click on the "Add More Seats" button directly from the agent list:

If there is no card on file, you will be asked to provide payment information by clicking a secure link: 

Once a card is on file, you will be provided with the steps to add seats to your order:

Remove Team Members

Team Owners or Admins also have the ability to remove members of the team. Here are the steps to do so:

Click on Settings > Team > Agent > Delete for the user that you would like to remove. 

Choose whether you would like to delete the leads assigned to that user or reassign them to another member of your team. You can also select whether you want to add the leads to a specific group so that they are more easy to locate (be sure to have the group added on the People page first). 

The user will then be deleted. You can then use that available seat to add a new user if desired. 

Deleted User Lead Activities

When a user is deleted from a team but their leads remain on the team (to be reassigned, etc.), the history of the leads will remain with the deleted-agent's name on the timeline of the lead profile page. The only exception to this is when an agent disconnects their Gmail account and chooses to remove all email activity (this is a Google requirement). 

User Activity Log

Users with the "Manage Team" permission (see Team Permissions) can view a the "Last Active" activity of team users under Settings > Team > Agent > Agent List. In this context, "Last Active" means that user's last operation time on Chime that they opened a page or clicked a button in the CRM or mobile app. The system can only find data from two months ago. If users have not been active within the last two months, the "Last Active" section will be blank.

Adding Agents as Leads

A user's email address can be used as both an agent/user login as well as an email address assigned to a lead. Admins may be interested in adding their new team members as a way to provide them with training via an automated Smart Plan that they have built out, for example. The email address can only be used one time per team as a lead as well. 

Questions?

If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <support@chimeinc.com> or by phone at 1 (855) 981-7557.