Call List (Standard)

Introduction

Call lists are a perfect way to dial through a long list of potential clients. Keep in mind that in order to use the call list functionality, you must have purchased the call package add on and the tier that provides this feature (listed as "Power Dialer"). This is available on the "Accelerator" and "Unlimited" call packages:

 

Creating a Standard Call List

*Please note that depending on the package purchased, only a certain number of call lists can be active at a time:

• Standard Call Package: Not applicable.
• Accelerator Call Package: Maximum of 10 lists active at a time
• Unlimited Call Package: No maximum number of lists that can be active at a time

Option 1: Select Leads and Import

Navigate to the People page, apply any filters needed, select the leads you want to add to the list, and select the "Send to Dialer" option on the left side. 

Notice that only leads with a valid phone number can be added to the list. Those that are listed as DNC or have invalid phone numbers will also be skipped.

 

Create your call list by clicking the "Create" button on the bottom-right of the call panel:

 

Option 2: Import Leads from the Call Panel

Open the call list panel and click the "+" button:

In order to import leads, first select from the available "Groups" or "Saved Filters" and then select a pipeline stage. Continue by clicking on the “Save & Next” button at the bottom-right.

Just like before, only leads with valid phone numbers can be added to these lists. Others will be skipped during this import process.

 

Adjust Call List Settings

There are two important settings to adjust prior to starting to call a call list. Both of these settings can be found by clicking on the phone icon in the bottom-right, clicking on the drop-down menu at the top-left of that panel, and then clicking on Settings: 

1. Call List Dialing Preference

(a) Dial all of a lead's phone numbers. Select this option if you wish to contact a lead through any of their multiple contact numbers AND family member numbers. When dialing the call list, you can choose to call the Lead's next number or hang up and call the next lead instead.

(b) Dial a lead's primary phone number only. This means that even if leads have multiple contact numbers on the lead profile, selecting this option will make it so that the call list will only call their primary phone number.

2. Time Between Calls

Choose between 1, 3, 5, or 10 minutes between phone calls. This time is typically used to make note, complete any follow-up work, etc.

 

Dialing the Call Lists 

You can begin calling the list by clicking the green phone button on the Call List Page or, if you created the list but did not start calling, you can click on the phone icon in the bottom-right, and then select the list before choosing the green phone button.

If this is the first time you are calling this list, you will enter the Start Calls: Call Settings menu. Here you can see the virtual number that you will be using to call the list. You can also select a Call Script, Questionnaire, and set up an Auto Follow-up Text that you want to apply to this call list.

Calling 

During a Call

Call Result Pages

There are two types of call result pages. This is where you will select a call outcome, take notes, etc. 

Type 1

This is the type that will appear if the lead you just called is not the last lead. From here you can choose from the following:

• Click the pause button to pause this call list. You can resume at a later point in time.
• Click the “Next Lead” button to end the current call and call the next lead. If you do not click this button, the system will call the next lead automatically after the indicated countdown expires.
• Click the list button (bottom-right) to review the leads who have not been called yet.

 

Type 2

This type will appear if the person you just called was A.) the last lead on your list or B.) you chose to hang up the phone call and stop dialing down the list. From here you can choose from the following:

• Click the “Finished” button to complete the call list.
• If you do not click the "Finished" button, the system will automatically continue to dial after the time expires.

Call Report

After you finish the entire call list and click the “Finished” button on the call result page, you will be directed to the “Call Report” page. Here, you can check your call list preferences and archive this call list. Once a list is archived, you are not able to restore it.

Call List Details 

Clicking on a list on the Call List page will take you to the Call List Detail Page. From here you can check the call list data and outcomes as well as review any follow-up tasks that you have set.

 

Check the Call History

You can access the call history from the dialer menu. On this page, you can filter by "Type" or by "Date." 

Reviewing Archived Lists

You can filter specific archived lists by the "Type" or "Date" filters and click the delete button to delete an archived call list. When you click on a list on the Archived List section you can also review the call list detail page as well. 

 

Questions?

If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <support@chimeinc.com> or by phone at 1 (855) 981-7557.