This article will cover the topic of Chime IDX domain configuration in case you want to use your own domain for your Chime IDX website. There are multiple topics that are part of this conversation:
*IMPORTANT: The domain will appear at domain.chime.me until it is configured to another URL via the steps indicated in this article.
Main Team Site Domain
If you wish to configure your Chime IDX site to something other than the default “.chime.me” domain, you will need to have a domain name purchased from a domain provider. If you do not have a domain yet, GoDaddy and Google Domains are two good places to start, though there are many different options available.
Once you have a domain name to configure, you can (a) choose to change the A records yourself, or (b) allow the Chime Support Team to assist in the process.
(a) If you would like the Chime Support Team to configure your domain for you, please send the domain name provider and login credentials to email@example.com with instructions to do so.
For domains with GoDaddy and Google, you can also grant delegate access to <firstname.lastname@example.org>. Then, email Chime Support and they will be able to help you finalize the configuration. For Google, the it is easier to access on the Chime side to finalize this process with delegate access instead of login credentials.
(b) If you wish to configure your own domain, you can follow these steps:
For example, if your Chime IDX site is going to be configured with the domain abc.com, the A records should appear like this:
Next, add a CNAME which has "Name" = www and "Value" = yourdomain.com, using your domain, of course.
After these two records have been added, you will notice your domain being directed to chime.me, and that means that the records have been set up successfully.
The final step is to let the Chime Support Team or your Customer Success Manager know that they need to match the domain name pointing in Chime's back-end tool. After this step, your domain will be fully active and live. To avoid as much downtime to the URL as possible, you will want to coordinate the timing of this change if possible.
If you have a domain provided by GoDaddy or Google, you can use the following guides to walk you through the domain configuration process:
The same concept as before applies to an agent website. If the agent wants to have "agentasellshomes.com," for example, configured to their Chime IDX site, they will need to own that domain. The following are the available options for agent subdomain websites:
- Use Chime domain. Example: agentname.chime.me
- Use their own domain. Example: agentnamedomain.com
- Use a third level domain. Example: agentname.teamdomain.com
Option #1 does not require any setup as the domain will already be created, available, and in use.
Option #2 requires the following adjustments (you can also reference the main team website instructions for additional context):
Option #3 becomes available once the main team site is configured (meaning the “.chime.me” is gone).
If the main team site domain is chimerealestate.com, then the third-level domain names can be as follows:
agentnamea.chimerealestate.com, agentnameb.chimerealestate.com, agentnamec.chimerealestate.com, agentnamed.chimerealestate.com.
To make this option work, do the following for the main domain settings:
The CNAME "Name" will change depending on the third-level appearing before the main site. So, for agent a, the Name would be "agenta" instead of search.
For more information regarding SSL Certificates, please reference the following article: Website SSL Certificates.
If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <email@example.com> or by phone at 1 (855) 981-7557.