This article will cover the topic of Chime IDX domain configuration in case you want to use your own domain for your Chime IDX website. There are multiple topics that are part of this conversation:
*IMPORTANT: The domain will appear at domain.chime.me until it is configured to another URL via the steps indicated in this article.
Main Team Site Domain
If you wish to configure your Chime IDX site to something other than the default “.chime.me” domain, you will need to have a domain name purchased from a domain provider. If you do not have a domain yet, GoDaddy and Google Domains are two good places to start, though there are many different options available.
Once you have a domain name to configure, you can (a) choose to change the A records yourself, or (b) allow the Chime Support Team to assist in the process.
(a) If you would like the Chime Support Team to configure your domain for you, please send the domain name provider and login credentials to email@example.com with instructions to do so.
For domains with GoDaddy and Google, you can also grant delegate access to <firstname.lastname@example.org>. Then, email Chime Support and they will be able to help you finalize the configuration. For Google, the it is easier to access on the Chime side to finalize this process with delegate access instead of login credentials.
*IMPORTANT: When delegating access to Chime via GoDaddy, please email our Support Team with the name that the domain is under (even if it is your own name, but especially if it's not). All that we can see is a big list of names delegating access so we need to know which one to look in.
(b) If you wish to configure your own domain, you can follow these steps:
For example, if your Chime IDX site is going to be configured with the domain abc.com, the A records should appear like this:
*IMPORTANT: Please note that other A records or AAAA records other than one of the sets shown above need to be be removed. Always take a screenshot or make note of any existing A records should you need to undo any changes.
Next, add a CNAME with the "Name" = www and "Value" = yourdomain.com, using your domain, of course. This is to make sure www.abc.com (for example) works properly in that format. The value should be your domain.
After these two records have been updated, you should test to make sure it has worked correctly. Type in your domain into a new window/tab and it should redirect to https://chime.me/. If so, that means the records have been set up successfully.
The final step is to let the Chime Support Team or your Customer Success Manager know that you have followed the above steps so that they can finalize the configuration in Chime's back-end tool.
*IMPORTANT: To avoid URL downtime as much as possible, please coordinate the timing of this change with the Chime Support Team or your Customer Success Manager if possible.
If you have a domain provided by GoDaddy or Google, you can use the following guides to walk you through the domain configuration process:
The following are the available options for agent subdomain websites:
- Use Chime domain. Example: agentname.chime.me
- Use their own domain. Example: agentnamedomain.com
- Use a third level domain. Example: agentname.teamdomain.com
Option #1: No action is required as the domain is already set up this way and ready to go.
Option #2: Follow the same steps as with the team website instructions. These are outlined here as well:
(a) Change the A records:
(b) Add the CNAME
Option #3: Using "agentname.teamdomain.com" will only be an option once the team domain is already configured. This means the main team site domain is "teamdomain.com," for example.
This also means that the third-level domains should be in the following formats:
As an example, let's use "abc.com" and "search.abc.com" to show how the concept works.
To make this option work, do the following for the main domain settings:
You can change the CNAME to another agent's name as well in order to make another subdomain work using this same process. We do not recommend using the subdomain including the "www." We do not recommend using "www.agent.domain.com"
For more information regarding SSL Certificates, please reference the following article: Website SSL Certificates.
If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <email@example.com> or by phone at 1 (855) 981-7557.