Steps:

• Log in CMS tool, and go ‘Pages - Home - Chat Box’
• From here you are able to edit the greeting words and chat box style:

• Chat content style: ‘Hidden’ will only show your profile photo and name; ‘Show’ will also display the greeting words besides the agent profile:

• Chat Content: customize your preferred greeting words to show on the chatbox.
• Chat Agent: This section is based on the creator’s info by default, and you can go ‘settings-Basic info-creator’ to edit the profile, like the name or head shot.
• Click on the blank and you will see the suggestions in the drop down:

• Chat Box Style: there are also two styles for you to choose:

• Click ‘Save’ to preview, and ‘publish’ to make it public.