*Please note that the features available to you on the Chime platform will vary depending on the package you have purchased. With any questions in this regard, please reach out to your assigned Customer Success Manager or our Support Team for more information.
The release date for this set of features is Tuesday, September 17, 2019.
- Email Accountability Report
- New Opportunity Notifications
- New Message Notifications
- Additional Sold Listings Settings
- Co-Listing Agent Display
- Zapier Improvements
Email Accountability Report
This new report will be found under Reporting > Email Accountability.
There are now options to view this report "By Email" and "By Lead." The "Unsubscribed" data can only be calculated based on the number of leads so will be the same whether you are looking at "By Email" or "By Lead."
Filters can also be applied for different time periods (e.g. this month, this quarter, etc.) as well as email type (e.g. property alert, Welcome Email, etc.). The main view is by chart but there is also a table view.
All reports include both Team Leads + Private Leads.
Team Owner/Admin View
The Team Admin/Owner and any users who have the "Manage Team" permission will have the report view for the whole team (see Team Permissions). Three sections will display for these users: Overview / Email Performance / Email Performance by Agent.
Clicking on an a user's name in the "Email Performance by Agent" section will show a report for just that user.
Standard User View
Users without admin privileges will only have access to their data in these two sections: Overview / Email Performance.
Here is an example of what this report will look like:
New Opportunity Notifications
Currently, all Opportunities are outlined here: Opportunities. Additional opportunity notifications will be added to this list under the "High Interest" category with this update:
- When a lead saves a search on your Chime IDX website
- When a lead uses the mortgage calculator 3+ times in one day
With each "Opportunity," a notification will be trigger in the Web App as well as on the Mobile App.
New Message Notifications
The Chime Mobile App already has the notification for a new message being received--but this notification was previously unavailable on the Web App. With this update, when a lead sends either a text message to the Chime virtual number or types a message into the chat box of the website, there will be a web notification as well so that no conversations are missed.
The notification title will vary depending on what type of message is received: "New Text Msg" or "New Chatbox Msg."
If this notification becomes annoying in any way, it can be turned off via the mobile app. Keep in mind that this setting adjusts both the Web App notification as well as the Mobile App notification:
Also, this is what the new message notification looks like on the mobile app:
Additional Sold Listings Settings
Chime now allows for users to set up additional criteria for Sold Listings displayed on the Chime IDX websites via the listing filters. These new options are available for the "Office" and "Agent" criteria as seen here:
The following are the new options that are opened for clients:
Co-Listing Agent Display
For Chime users that are on teams and want to make sure the listing agent is displayed with their property on their Chime IDX website, this is possible via the CMS Tool. With this update, co-listing agents can also be displayed as well.
To find this setting, access the CMS Tool > Page Editor > Property Details > Listing Detail Agent.
If "Yes" is selected here, Chime will review all agent profile settings for their MLS Agent ID and License ID to attempt to match the agent with any active listings displayed on the Chime website. If a match is found, the listing agent and any co-listing agent will be displayed on the listing detail page in t he "Schedule a Tour" section as well as the "MLS Info" section.
*IMPORTANT: Please note that the displaying of the listing agent and co-listing agent does not affect the actual lead routing of the lead as it comes into the system nor any messages sent, etc. In other words only the display of the listing/co-listing agent(s) are presented here but any leads that register would not be sent to the listing agent unless the lead routing was set up to assign to them.
Chime's Zapier integration will continue to improve in future releases. One improvement made in this release is the support for more fields when Chime is the "Trigger." All fields that were available for the "Action" are now on the "Trigger" menu as well. Here are the supported fields for Chime as the "Trigger."
- Subscription - Smart Plans
- Subscription - Property Alert
- Subscription - Market Report
- Min Price (Buyer)
- Max Price (Buyer)
- City (Buyer)
- State (Buyer)
- Zipcode (Buyer)
- Address (Buyer)
- Min Beds (Buyer)
- Min Baths (Buyer)
- Beds (Seller)
- Baths (Seller)
- Price (Seller)
- SqFt (Seller) (optional)
- City (Seller) (optional)
- State (Seller) (optional)
- Zipcode (Seller) (optional)
This means that all of these fields can be sent out of Chime when Chime is triggering a corresponding action in another app.
If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <firstname.lastname@example.org> or by phone at 1 (855) 981-7557.