Facebook Messenger is a very common messaging platform used by many of the people who you will be interacting with as leads on your Chime website. If you would prefer to use Facebook Messenger instead of the Chime Chat Box (see How to edit Chat Box), you can do so.
*IMPORTANT: Conversations that take place via the Chime Chat Box feature will be synced to the lead's profile in Chime and sent to the client via text message if they have provided a mobile number. However, if you use Facebook Messenger instead, these messages will not sync with Chime at all.
Facebook Page Setup
The first step is to create a "Page ID"
Log in to your Facebook account and find the “Create” button at the right-side of the website header.
Click on “Page” from the available options:
Click the “Get Started” button at the right side under "Community or Public Figure":
Before you finish creating your page, you need to edit the “Page Name” and choose the “Category”:
Next, click on your new page and find the “About” section:
From here, you will be able to find the "Page ID":
Add Chime Site to Facebook Messenger SDK Whitelist
Go to your Facebook business page, click Settings at the top-right of your page, then you will find the section for “Advanced Messaging.” Click here.
On this page you will find a section named “Whitelisted Domains.” You will need to add your website domain to this section in order for Facebook Messenger to function and trigger on your Chime IDX site.
Adding to Chime Website
Currently, the final steps will have to be done by the Chime Tech Team manually. Contact the Chime Support Team or your CSM and request for the process to be finalized to install Facebook Messenger on your Chime IDX website. After some basic configuration on Chime's side, this will be ready to go. Send an email to <firstname.lastname@example.org> to coordinate this.
If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <email@example.com> or by phone at 1 (855) 981-7557.