With the CMS Tool, you can edit some useful settings associated with the chat box that appears on your website as a good way to engage site visitors.
Edit Chat Box Settings
To edit the chat box, open the CMS Tool > Settings > Lead Capture > Chat Box Settings:
The first setting to edit is whether to display the chat box or not. Users who choose to not display the chat box might do so in order to limit the number of available channels on their website to avoid any confusion--or they might want to embed a third party chat box of some sort (may require customization + associated customization fees). See below for Facebook Messenger support.
Yes will display the chat box. No, will keep it from appearing on the website at all.
Next, choose the "Agent Image Style" which is simply the shape of the image in the bottom-right:
The "Bubble Color can be adjusted. This consists of the following:
"Main Theme Color" changes will affect the following:
Select whether to show the button on the chat box or not:
The bubble can also be hidden or set to always display:
Customize whether to display agent information or company information on the chat box
The text on the bubble can also be customized as well as the text color:
For "Chat Mode," the "Live Chat" option will require a call package in order to use live chat as it will send messages directly to the Chime user associated with the Chime website. "Leave Message" does not require a text package to be used and will simply pop up with a form that the site visitor can complete in order to leave a message in the system. Their message will trigger an email notification and a push notification to the Chime user.
If you turn on the "Facebook Messenger" option, this will hide the Chime chat box and instead allow for Facebook messenger to be used in its place. In order to work correctly, be sure to set up Facebook Messenger first by following the instructions found here: Install Facebook Messenger (New CMS).
To finalize the setup, you will add your Facebook Page ID, the Greeting Text, and then select a Theme Color. Be sure to click "Save" and the Facebook Messenger will be installed and ready to use on your Chime site.
If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <email@example.com> or by phone at 1 (855) 981-7557.