Each Chime user has what is referred to as an "@chime.me email address." This unique @chime.me email account will be used in these two ways in Chime, both of which are outlined in this article.
To locate the @chime.me email address in Chime, navigate to Settings > Features > Lead Capture > Your Unique @Chime.me Address:
If the name part of the address needs to be changed for whatever reason, please contact Chime Support. The address will always be @chime.me as the sending domain for the emails described below.
1. Sending Auto-Emails/Mass Emails and Receiving Emails
The following are sent from the @chime.me email address:
- Welcome Emails
- Property Alerts
- Market Snapshots
- Market Reports
- Mass Emails (when sending to more than one person via Chime)
- One-off emails (the default will be via an integrated email if set up, but one-off emails can also be sent from the @chime.me account)
If the Chime user has integrated their email account to Chime (see Gmail Email Integration, Microsoft Exchange Email Integration, or IMAP/SMTP Email Integration), the "Reply-To" address will be their integrated email. This means that when a lead clicks the "Reply" button directly on the email (sent by a @chime.me email address), the "Reply-To" address will be inserted directly into the "To" field automatically. Then, the email will be sent to the user's integrated email account.
If the lead changes the "To" field to the @chime.me address, the email will, of course, be sent to the @chime.me email account and the user will receive a new email notification in your CRM and via the Chime Mobile App (if installed). The user can then view and reply to that email directly through Chime by clicking on that notification or navigating to that lead's profile.
If the Chime user does not have an integrated email account set up with Chime, Chime will make the "Reply-To" address be their log-in email address and their unique @chime.me address.
*IMPORTANT: Please note that emails sent to your @chime.me email account directly will not be forwarded to your personal email account.
**IMPORTANT: Chime will only send new email notifications for emails sent by leads that exist in your Chime CRM. If they are not in Chime, the notification will not be triggered and the email will not be accessible.
2. Email Parsing
A Chime user's unique @chime.me email address can also be used to import leads by parsing the new lead notification emails sent by third-party lead providers directly into Chime. For more information on how this works, please refer to Lead Capture/Email Parsing.
If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <firstname.lastname@example.org> or by phone at 1 (855) 981-7557.