Chime has released another mobile app that is intended for use by your buyer/seller leads. Currently, this app is still in beta testing but if you are interested in giving it a try, please reach out to your Customer Success Manager or the Chime Support Team and they will submit a request to see if it is possible. No timeline for implementation can be guaranteed at this point in time.
Also, keep in mind that at this point in time, this is not fully supported for every MLS meaning that some will not give Chime access to their listing data yet. Though we will do what we can to gain MLS approval to use the data, some MLSs might not make their data available or they might charge a specific amount for using their data on a mobile app that you, as the user, would be responsible for.
Chime websites, however, are always a mobile-friendly option that can be used by leads should Closely not be available.
- You will not be able to sign in on Closely unless (a) you have gotten approval for your account via your MLS and we have set this up on the back-end and (b) you have a test lead that you are signing in as (remember, this is a mobile app for leads, not for you as Chime users).
- This app does not currently support lead registration. The leads must already be in your database in order to sign in.
- This app is still in the beta testing stage. Some errors may occur. If you see any noticeable issues, please provide feedback through Chime support channels so that this app can be improved.
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Q: What services does this app provide to your leads?
A: The app allows buyers/sellers to work more Closely with his/her home team. All your buyer and seller leads can browse your listings and easily chat online with their agent anytime, anywhere.
Q: What can this app bring to you?
A: The app allows you, as an agent, to work more Closely with your leads. Your leads can receive your messages anytime, anywhere. All lead behavior on the app will be sent to your Chime CRM as a note on the timeline.
Q: How does a lead download this app?
A: You can search for “Closely” on your iPhone or Android device app stores to download directly to your device. The download link is something that could be provided to current leads so that they can sign in and use all of the features provided.
iPhone Link: Click Here.
Android Link: Click Here.
Q: How will your leads use this app?
A: Your leads will use their accounts that they already have registered with your IDX website to log in and browse the available listings populated from the MLS. They can also favorite listings that the can access quickly and easily and send these listings directly to their assigned agent in Chime.
Q: What if a lead's information (email address) is in the database of more than one Chime user?
A: When the lead is logging in, they will have to select who they want to work with. If they log out and back in, they will have to choose again.
Q: With the Closely app, can agents pre-load searches, etc.?
A: In Closely, the "Suggested Properties" section in the Buyer Market shows properties from the buyer property alerts set up for that lead by the Chime user (agent). The "Suggested Properties" section in the Seller Market shows properties from the market snapshot/seller alerts that are set up by the agent.
Q: What kind of push notifications are supported for leads via the Closely mobile app?
A: Text or chat messages are supported (though these would also go to the lead's cell number), . Currently, leads will not receive push notifications for new properties that match their criteria, though this will be a future improvement.
Q: Closely has an option for leads to send listings to their agent. Who will the message go to in Chime?
A: The message will be received by the agent in the "Assigned To" section of a lead profile as they are the primary owner.
If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <firstname.lastname@example.org> or by phone at 1 (855) 981-7557.