Chime has released a mobile app that is intended for use by your buyer/seller leads.
Please keep in mind that this app is not fully supported for every MLS, and we cannot guarantee the listing data. Though we are working to gain MLS approval to use the data, some MLSs might not make their data available, or they might charge a specific amount for using their data on a mobile app that you, as the user, would be responsible for.
Chime websites, are always a mobile-friendly option that can be used by leads, should Closely not be available.
- You will not be able to sign in on Closely unless (a) you have gotten approval for your account via your MLS and this has been set up by Chime and (b) you have a test lead that you are signing in as (remember, this is a mobile app for leads, not for you as Chime users).
- This app does not currently support lead registration. The leads must already be in your database in order to sign in.
- This app has just officially launched. Some errors may occur. If you see any noticeable issues, please provide feedback through Chime support channels so that this app can be improved.
Video Tour (No Audio)
Q: What services does this app provide to your leads?
A: The app allows buyers/sellers to work Closely with his/her home team. All your buyer and seller leads can browse your listings and easily chat online with their agent anytime, anywhere.
Q: What can this app bring to you?
A: The app allows you, as an agent, to work Closely with your leads. Your leads can receive your messages anytime, anywhere. All lead behavior on the app will be sent to your Chime CRM as a note on the timeline.
Q: How does a lead download this app?
A:You can search for “Closely” on your iPhone or Android device app stores to download directly to your device. The download link could be provided to current leads so that they can sign in and use the features provided.
iPhone Link: Click Here.
Android Link: Click Here.
Q: How will your leads use this app?
A: Your leads will use their accounts that they already have registered with your IDX website to log in and browse the available listings populated from the MLS. They can also favorite listings that they can access quickly and easily, and send these listings directly to their assigned agent in Chime.
Q: What if a lead's information (email address) is in the database of more than one Chime user?
A: When the lead is logging in, they will have to select who they want to work with. If they log out andlog back in, they will have to choose again.
Q: With the Closely app, can agents pre-load searches, etc.?
A: In Closely, the "Suggested Properties" section in the Buyer Market shows properties from the buyer property alerts set up for that lead by the Chime user (agent). The "Suggested Properties" section in the Seller Market shows properties from the market snapshot/seller alerts that are set up by the agent.
Q: What kind of push notifications are supported for leads via the Closely mobile app?
A: Text or chat messages are supported (though these would also go to the lead's cell number).Currently, leads will not receive push notifications for new properties that match their criteria, though this will be a future improvement.
Q: Closely has an option for leads to send listings to their agent. Who will the message go to in Chime?
A: The message will be received by the agent in the "Assigned To" section of a lead profile.
If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <email@example.com>, by phone at 1 (855) 981-7557, or by a chat with us through your Chime CRM.
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