"Porting" is the process of moving phone numbers between providers. If you want to port an existing number out of Chime, note that you will need to contact the new carrier to which you’d like to port your numbers (e.g., Verizon, AT&T, etc.). Please note that portability rules vary by carrier, and not all carriers accept this process. But, for carriers where porting is an option, the process generally works as described here:
- Most carriers require you to fill out a Letter of Authorization, or LOA.
- You will typically be asked to provide specific information as proof of your ownership of the number. You can contact your Customer Success Manager (CSM) or the Chime Support Team (firstname.lastname@example.org) to request this information.
- If everything you submit is sufficient information, your request will then be submitted to our carrier partner as a port request. If, for some reason, your port-out request is rejected by the receiving provider, please contact us at Chime and let us know what number(s) you are trying to port out and the specific denial reason(s) provided to you by your new carrier that resulted in rejection.
- Once Chime receives the port away notification from the provider, we will email you to confirm your request. After you confirm this request is valid, our carrier partner will schedule the port date with your new carrier.
If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <email@example.com> or by phone at 1 (855) 981-7557.