Introduction

The MLS connection on the Chime IDX websites is one of the most important reasons to be on Chime! That being the case, there are some common questions that we address here so that you understand more about how things work.

Summary

• My MLS has more filters for finding properties on my website and setting up property alerts than what I am seeing on Chime. Is that to be expected?
• Can I connect multiple MLSs to one Chime IDX site? 
• If I have multiple MLSs connected to one Chime IDX site, how does it treat duplicates?
• What is VOW and how is it treated on my Chime website?

My MLS has more filters for finding properties on my website and setting up property alerts than what I am seeing on Chime. Is that to be expected?

Yes. Because Chime works with such a large variety of MLSs, we are unable to map all of the fields by default since they are all so different. However, we completely understand the value of adding additional filters that might be key to your business. You can send a list to your Onboarding Specialist, Customer Success Manager (CSM), or our Support Team (support@chimeinc.com) so that we can help get them added. This works best when you send screenshots directly from your MLS of the fields that you would like to have available on your Chime website and property alerts. Once we have the list and screenshots for the requested fields, it should not take more than a few business days to get them added to the site.

Can I connect multiple MLSs to one Chime IDX site? 

Yes, you can, as long as there are no issues with MLS compliance that would keep this from happening. The technology supports it and has no set limit. Note that by putting two MLSs on one website you may need to build a custom navigation for better searching on your website as the search bar will search all MLSs that are connected to your site.

If you would like to add another MLS to your website, navigate to CMS > Settings > Listings > MLS Integration > + Add New MLS:

Notice: The Starter package only allows for 2 MLSs to be connected. If you are on a Starter package and interested in using this feature to its full effect, please contact Support to get upgrade options.

If I have multiple MLSs connected to one Chime IDX site, how does it treat duplicates?

The system will attempt to locate duplicates and remove one of them for a better homebuyer site experience. It will do this based on the address and will also try to identify slight differences in formatting (which can vary by MLS) such as "Street" vs "St" or "Road" vs "Rd." Please note that this is not a perfect solution but it is one of the only ways to automate this. Some duplicates will still appear on your website.

What is VOW and how is it treated on my Chime website?

VOW stands for Virtual Office Website. Some MLS data is only available via a VOW feed (different from an IDX feed). A VOW feed typically includes additional data and therefore requires for specific rules to be followed to access the listing data via VOW. In order to maintain compliance with MLS's and certain VOW feeds, Chime has been asked to lock down active listing data in addition to sold listing data. This just means that a site visitor has to create an account first, and then they can see the VOW data without issue.

Here is a sample of what listings appear as on our websites when brought in via VOW:

A few notes on this topic:

• This will be the case for all listings from VOW feeds and does not differ by MLS.
• On many occasions, Chime will use IDX and VOW together for some MLSs. This allows us to show active listings using IDX and only lock down the sold listings with VOW restrictions. However, this may result in duplicate listings.

Another VOW-specific feature is the requirement for leads to verify their email address. When a lead signs up, they will receive an email with a link they need to click to verify their email.

Questions?

If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <support@chimeinc.com>, by phone at 1 (855) 981-7557, or by a chat with us through your Chime CRM.