Lead Routing Notifications

Introduction

This article will show you what the notifications look like for lead routing on the receiving end. You can review this article to see what notifications appear as in order to be ready to accept/claim incoming leads.

A full and complete explanation of agent lead routing rules can be found at the following link: Agent Lead Routing Rules.

Summary

• Round Robin Notifications
• Next Up Notifications
• Blast Alert Notifications

Round Robin Notifications

Here is what the notification will look like in the web app for Round Robin:

Here is the email notification that an agent/user will receive for Round Robin:

Here is what the text notification will look like for Round Robin: 

Here is what the Chime mobile app notification looks like for Round Robin:

Next Up Notifications

Here is what the notification will look like in the web app for Next Up:

Here is the email notification that an agent/user will receive for Next Up:

Here is what the text notification will look like for Next Up:

Here is what the Chime mobile app notification looks like for Next Up:

Blast Alert Notifications

Here is what the notification will look like in the web app for Blast Alert:

Here is the email notification that an agent/user will receive for Blast Alert:

Here is what the text notification will look like for Blast Alert: 

Here is what the Chime mobile app notification will look like for Blast Alert: 

Questions?

If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <support@chimeinc.com>, by phone at 1 (855) 981-7557, or by a chat with us through your Chime CRM.