Introduction

Adding the call and text features as tools to your Chime CRM is a great way to stay in contact with your leads and keep all your communication in one platform. In most situations, the call and text features are add-ons to your original CRM/IDX package purchased with Chime.

Though the specific features can vary depending on which call/text package you select, you will have the ability to call and text leads directly from the CRM and sends out auto-texts as part of Smart Plans.

Please reference the following articles for other useful information related to call/text packages:

• Billing, Usage, and Availability for Call/Text Packages
• Call and Text Packages

 

Summary

• Team Owner/Admin Process
• Agent Process
• Assigning Purchased Licenses
• Cancelling a Call/Text Package
• Downgrading a Call/Text Package

 

Team Owner/Admin Process

If you are the Team Owner/Admin, you will follow this process to add a call/text package for yourself and for the other users on your team.

 

Navigate to the Chime Marketplace > Chime Add-Ons > Lead Conversion > Click on any of the following options: Power Dialer, Text Package, Three Line Dialer, Unlimited Text.

 

If you clicked one of the buttons for a call package, you will be presented with a screen to review functionality between packages. Please note that there are feature differences between call packages. Click on one of the many Get Started buttons on this page to go to the next step. 

 

If you would just like to add a call/text package for yourself, you can skip this step. If you would like to add call/text packages for others on your team click on the Add Team Member(s) button at the top-right or at the bottom: 

 

Choose the other users on your team that you would like to add a call/text package for and then click on the Apply button:

 

You will now have all available upgrade options listed. Please note that you are not able to downgrade from this screen and will only be presented with the packages above your existing package (if applicable). Hover over each of the available packages for a description of what usage is available on that package. For each individual user, click on the call and/or text package that you would like to add to their account.

 

The total amount due appear at the bottom left. See Billing, Usage, and Availability for Call/Text Packages for billing logic. There is also a banner that will display presenting information regarding the Unlimited Call Package discount in case it is of interest to you.

 

Click on the Next button to continue. You will then be prompted to agree to the terms of use. Click I Agree if you would like to continue.

 

You will then be presented with a summary of what you are adding along with billing specifics, the card that will be billed, etc. If you would like to confirm, click on the Place Order button to finalize the purchase process.

 

Agent Process

If you are an agent on a team but not the Team Owner/Admin, you will want to follow this process to add a call/text package for yourself.

*IMPORTANT: If you have been allocated a paid-for call/text package by the Team Owner/Admin but elect to add your own or upgrade, please note that the payment method you put on file during this process will also be used to pay for that paid-for call/text package that was already assigned to you. In other words, when you add a payment method via this process, it will be used to pay for all paid-for call/text packages that are associated with your seat.

 

To add your own call/text package, navigate to the Chime Marketplace and click on the Lead Conversion option under the Chime Add-Ons category. Choose from any of the available options (Power Dialer, Text Package, Three Line Dialer, Unlimited Text):

 

If you clicked one of the buttons for a call package, you will be presented with a screen to review functionality between packages. Please note that there are feature differences between call packages. Click on one of the many Get Started buttons on this page to go to the next step. 

 

Choose the call/text package you would like to add to your account by selecting it in the Available Package column. You can hover over any of the packages to learn more about available usage for each of them.

 

You will see a summary of what is charged today in the bottom-left. For more information on billing logic please see Billing, Usage, and Availability for Call/Text Packages. Click on the Next button to continue:

 

Click on the Next button to continue. You will then be prompted to agree to the terms of use. Click I Agree if you would like to continue.

 

On this page, you will be presented with a summary of billing, the package you selected, etc. If you do not yet have a card on file, you will need to add it in this step as well. Click on the Place Order button in the bottom-right when you are ready to finalize the call/text purchase process.

 

Assigning Purchased Licenses

Depending on the circumstances, you may have licenses purchased on your account that have not yet been assigned to a user on your team. This could happen if you purchased call/text packages during the initial sales process or if you removed a call/text package from a user on your team (outlined below) but did not completely remove it from the account.

Any call/text packages available to assign will be displayed under Settings > Manager Dialer > Unassigned Dialer Licenses. This section will only appear if you have unallocated call/text packages. If it does not appear, you do not have any that have been pre-purchased and will need to add via the Chime Marketplace following the instructions above.

 

To assign one of these licenses to a user on your account, click on the Assign Now button:

 

The available call/text package type will be outlined in the leftmost column. In the next column over you will choose the team member that you would like to assign the call/text package to and then click on the Assign button to do so.

 

Cancelling a Call/Text Package

As the Team Owner/Admin, if you would like to delete a call package from a user on your team, navigate to Settings > Manage Dialer > Click on the trash icon to the right of the name you would like to delete. You will need to scroll all the way to the right to see the icon. An individual user/agent will be unable to delete a call/text package assigned to them from the Team Owner/Admin.

 

You will need to confirm that you would like to remove the call/text package. Click on Delete if you would like to proceed.

 

The steps you just followed have only removed the license from that specific user, but the call/text package is still available to reassign. If you want to completely delete the call/text package license from your account so that you are no longer charged for it, you need to click on the Delete License button at the top under the Unassigned Dialer Licenses section that should now appear:

 

Select the license(s) that you would like to delete and then click on the Delete button to proceed.

 

If, as the Team Owner/Admin, you would like to delete your own call/text package, you can do so by clicking on the Delete button in the top-right of the Manage Dialer settings and following the same steps as above.

 

*IMPORTANT: Just because you delete a call/text package from a specific user does not mean that the call/text package is removed completely from your account/bill. Be sure to either reassign or delete the call/text package completely following the instructions in this section to do so.

 

Downgrading a Call/Text Package

The downgrade process is not available directly in the CRM. You can downgrade a call/text package at anytime by contacting the Chime Support Team via email or phone: <support@chimeinc.com> or  1 (855) 981-7557. 

 

Questions?

If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <support@chimeinc.com> or by phone at 1 (855) 981-7557.