Custom fields can be added to your Chime instance as a way to save information in a pre-planned spot that needs to be available for every lead. When you add a custom field to the settings, you will be able to then add data to that field when editing a lead record.
- Creating Custom Fields
- Adding Data to Custom Fields
- Using Custom Fields
- Exporting Custom Fields
Creating Custom Fields
To add custom fields, navigate to Settings > Custom Fields > + Add New Field:
Give the field a name that you will recognize later. This field name will appear next to the field when editing the lead record:
Choose the Data Type for the field. You can create 50 of each custom field (total of 150).
This custom field will now be an available option to add data to on the lead profile page.
Notice: The Starter package is limited to 10 custom fields per type. If you are on a Starter packaged and interested in using this feature to its full effect, please contact support(email@example.com) to get upgrade options.
Adding Data to Custom Fields
To add data to custom fields, simply navigate to a lead profile page > click the three dots > Edit Details:
Scroll down and find the custom field(s) where you would like to add data and do so directly in that field. The example below shows "Favorite Color" as a custom field, but you will of course be adding the information to whichever fields you have created:
Using Custom Fields
Accessing Via Lead Profile Page
When custom field data has been added, it will appear on each individual lead profile under the Details section. This example below is for a custom field called "Favorite Color" and because it has information in it, the field will appear. If a custom field is left blank on a lead profile, it will not appear:
Access Via Columns on the People Page
You can add each individual custom field as a column on the People page. This allows for more visibility into custom field data across multiple leads as well as the ability to sort. The sorting logic is as follows depending on the custom field type:
- Date: Oldest to Newest, Newest to Oldest
- Number: Highest to Lowest, Lowest to Highest
- Text: A-Z, Z-A
Note: Empty custom fields will always be last when sorting.
Filter by Custom Fields
You can filter and therefore search your leads by using custom fields. This is accessed via the Custom Fields header under Advanced Filter. The filter/search logic for each custom field type is as follows:
- Date: Select a date range.
- Number: Input a number range.
- Text: Search for text content.
Using In Email/Text Variables
For more information on how to use custom field data in email/text variables, please see Email and Text Variables: Custom Fields.
Exporting Custom Fields
Custom fields will be available in a CSV export. For more information on exporting leads from Chime, see Lead Export.
If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <firstname.lastname@example.org>, by phone at 1 (855) 981-7557, or by a chat with us through your CRM.
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