Introduction

The goal of this article is to explain the differences found in the Enterprise Edition when compared to the team products currently active in Chime. Be aware that most features are the same at the Enterprise Edition level as they are in the team products so it would be advisable to review the following articles to understand how the logic works for these features at the team level. 

• Call and Text Packages

Purchase Permissions

Company Owner/Admin

Can buy and manage call/text packages for all the members of the account/company.

Group Owner/Admin

Can buy and manage call/text packages for all the members of their group.

Member / Individual Agent

Can only buy and manage call/text packages for themselves, not for anyone else.

10 DLC Brand & Campaign Self-Service Registration

In an effort protect consumers, increase deliverability, and create a trusted ecosystem with high customer engagement, major U.S. carriers (AT&T, T-Mobile, etc.) are requiring companies who send SMS messages within the United States to register their messaging campaigns. With this particular release, we have enabled self-service registration to take place on Enterprise and Multi-Team Chime packages only. Other packages will be supported in the future. Only Company Owner/Admin (Enterprise Package) and Multi-Team Owner (Multi-Team Package) can edit this setting.

This option is available under Settings > Manage Dialer > Register your Business Profile:

You will then be required to fill out the information below to proceed with registration:

After submission, the application will be sent for review to the Campaign Registry for review. Click on the button to register your information for an updated status on your application. The timeline for this can vary as it still requires manual intervention, but should be approximately 1-2 weeks at most.

Questions?

If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <support@chimeinc.com> or by phone at 1 (855) 981-7557.