Introduction
This article outlines some of the differences found in Enterprise accounts, when compared to the team products currently active in Chime. Be aware that most features are the same at the Enterprise level as they are in the team products so it would be advisable to review the following articles to understand how the logic works for these features at the team level.
Summary
Website Types
There are multiple website products within the Enterprise website structure. Each is outlined in detail below.
Company Website
This is one website at the top level of the Enterprise product.
- Site Owner: Company Owner
- Site Level: Company
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Site Type: Full Site
- Has full customization access
- All website features are enabled
- Must go through individual MLS applications to get data connected
- Cost: Included in New Enterprise purchase
Group Website
- Site Owner: Group Owner
- Site Level: Group
-
Site Type: Full Site
- Has full customization access
- All website features are enabled
- Must go through individual MLS applications to get data connected
- Cost: $99/month/group website
- Is not a required website
-
You cannot have a Group Website AND an Agent Website/Subdomain.
Agent Website
- Site Owner: Group Members, Company Members--aka "Agents"
- Site Level: Agent
-
Site Type: Full Site
- Has full customization access
- All website features are enabled
- Must go through individual MLS applications to get data connected
- Cost: $30/month/agent website
- Is not a required website
- Can upgrade to a Group website
-
you cannot have a Group Website AND an Agent Website/Subdomain.
Agent Subdomain
- Site Owner: Group Members, Company Members--aka "Agents," Group Owner (unless they already have a Group Website)
- Site Level: Agent
-
Site Type: Subdomain Site
- Has limited customization and feature access (see Agent Subdomains)
- Carbon-copy of the parent website
- Does not need to go through individual MLS applications--data is borrowed from a parent website
- Must be a third-level domain
- Cost: Included at no extra charge in package
- The parent website can be a Group Website or the Company Website. When created, the system will start at the nearest group level and then move up to higher tier groups and finally the Company Website as the source website.
-
You cannot have a Group Website AND an Agent Website/Subdomain.
Purchasing Websites
To purchase a Group Website or an Agent Website, navigate to the Chime Marketplace > IDX Website > Select Agent Website or Group Website. The system will then walk you through the steps to purchase this type of website. You can purchase for yourself (if you do not already have a website) or you can purchase for someone under your group organization.
Site List
To access your site list, log into your CRM and then click on the CMS icon on the top menu:
You will then be presented with a list of the websites to which you have access. This will vary based on permissions, but if you are the Company Owner/Admin you will be able to see all websites and if you are a Group Owner/Admin then you will see all websites within that group. You can also see a column for Type and Level which were explained above under each type of website.
Moving or Deleting Users
Because websites are associated with specific user accounts/seats, this means that moving users between groups (see Enterprise Organization and Hierarchy Overview) can result in required changes for the websites. Below, the logic is outlined for the scenarios that might occur from the perspective of either (1) the Group Owner or (2) a Group Member/Agent.
Essentially, the question being addressed here is the following: "What will happen with the Group Website or Agent Subdomains when we delete or move users?"
(1) Group Owner & Group Website
The logic below is what will happen when editing a Group Owner's account. It explains what will happen to their Group Website.
(a) Deleting a Group Owner's Account
Scenario 1
There are other members of the group that do not have a website associated with their accounts which means one of them can take over the Group Website.
A drop-down list will be available to change the owner of the Group Website and choose from those who do not already have a website tied to their account (only one website per seat).
If the one paying for the Group Website is the Group Owner, the bill for that Group Website ($99/month) will be changed to the Company Owner's billing account.
Scenario 2
All members of the group already have a website associated with their accounts which means no one can take over the Group Website.
The Group Website will be deleted when the Group Owner is deleted.
(b) Moving a Group Owner to another Group
This can be done via Settings > Profile or via Organization Hierarchy.
Scenario 1
There are other members of the group that do not have a website associated with their accounts which means one of them can take over the Group Website.
A drop-down list will be available to change the owner of the Group Website and choose from those who do not already have a website tied to their account (only one website per seat).
If the one paying for the Group Website is the Group Owner, the bill for that Group Website ($99/month) will be changed to the Company Owner's billing account.
Scenario 2
All members of the group already have a website associated with their accounts which means no one can take over the Group Website.
A prompt will be made available that can be used to add a group member that does not have their own website.
(2) Group Member/Agent & Agent Subdomain
The logic below is what will happen when editing a Group Member/Agent's account. It explains what will happen to their Agent Subdomain.
(a) Moving a Group Member/Agent to another Group
Scenario 1
The agent who is being moved already has an Agent Subdomain that is associated with and syncing from the Group Website and the destination group has a Group Website as well.
The current Agent Subdomain will be deleted and the system will create a new Agent Subdomain based on the destination Group Website.
Scenario 2
The agent who is being moved already has an Agent Subdomain that is associated with and syncing from the Group Website and the destination group does not have a Group Website set up.
The current Agent Subdomain will be deleted when the user is transferred to the new group.
Scenario 3
The agent who is being moved already has an Agent Subdomain that is associated with and syncing from the Company Website.
No changes will take place to the Agent Subdomain.
Scenario 4
The agent who is being moved has an Agent Website that is paid for by themselves or the Company Owner/Admin.
Neither the ownership nor the responsible party to pay for the Agent Website will be changed.
Scenario 5
The agent who is being moved has an Agent Website that is paid for by the Group Owner.
The party responsible for paying for the Agent Website will be changed to be the Company Owner.
Questions?
If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <support@chimeinc.com>, by phone at 1 (855) 981-7557, or by a chat with us through your Chime CRM.
Related terms: Company Site, Group site, enterprise website
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