Offer Management allows listing agents to create an "offer link" that is then listed in the MLS instructions for accepting offers from potential buyers. MLS listings do not display this link publicly, it is only accessible via the MLS to the buyer's agent who will submit the offer on behalf of the buyer. The offer link will then outline all of the required information and documents needed in order for an offer to be accepted. Offer Management allows you to track the offers and compare them to find the best one with the seller.
|Listing Agent||Buyer's Agent|
|Works with the Home Seller||Works with a Home Buyer|
|Creates offer links and offer instructions, adds to MLS||Utilizes Listing Agent's Offer Link or follows their offer instructions to submit an offer, as documented in MLS|
|Receives offers and reviews from the seller||Submits offers on behalf of the buyer|
How it works
In Chime, offers will be tracked in individual transactions:
The first step is to create an offer form:
You will then add instructions or an introduction for the offer form which will be displayed at the top. Required documents that need to be attached to the form need to be uploaded in this step using the "attachments" icon. Click on Preview to continue.
The form itself cannot be edited.
Once you save the offer form, you will be taken to a page where the offer link is available to copy and then paste into the MLS portal to add as the next step for potential buyers to submit offers via their buyer's agent.
When the buyer's agent uses the link to submit an offer, they will see the offer form as follows. All required fields are marked with a red asterisk.
After clicking to submit an offer, the buyer's agent is provided with a link that will allow them to see what they submitted as well as preview any status changes, etc. Multiple offers from the same buyer's agent email address will not be accepted by the system. If the buyer's agent would like to upload additional documents, this is not currently supported, but they can communicate directly with the Listing Agent via email if necessary.
Once offers are received, the listing agent will be able to review these as part of a transaction on the Offers tab. Offers can be reviewed here or the offers form can be edited as necessary. The newest offer will appear at the top. Rejected offers are hidden at the bottom.
When editing an offer, it is the same process as creating an offer with the exception of there also being an option that allows for the listing agent to inform the buyer agent about the edits.
To view more details, click on an offer. Here, you have the ability to approve, reject, or delete an offer. There is also a section to document private notes that will only be saved within the system.
*IMPORTANT: In this initial release, there are no notifications triggered to the Listing Agent (Chime User) when a new offer is received. This type of notification will be supported in the following release.
The following are the email notifications that will be triggered during this entire process. These emails will be sent from the client's Chime sending email address.
|The buyer's Agent submits an offer||Buyer's Agent||
Offer Submitted Successfully: #houseLocation
Thank you for submitting an offer on behalf of your client. The Listing Agent will review all offers with the seller and contact you if necessary.
Use the link below to review the offer details and status.
|The listing Agent rejects an offer on behalf of a seller||Buyer's Agent||
Offer Rejected: #houseLocation
The offer submitted on behalf of your client for this listing (#houseLocation) has been REJECTED at this point in time.
|The listing Agent approves an offer||Buyer's Agent||
Offer ACCEPTED: #houseLocation
Your offer on behalf of your client for #houseLocation has been ACCEPTED.
I will be in contact to discuss next steps. Feel free to contact me with any questions.
- Name: #SellerAgentName
The listing Agent edits the offer form
The checkbox is checked indicating that an email should be sent:
Offer Form Changed: #houseLocation
Please note that the offer form you submitted an offer through has been changed.
When you have the chance, please review in case additional documentation needs to be uploaded.
The link for submitting an offer will be disabled when the transaction is closed or deleted.
If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <firstname.lastname@example.org>, by phone at 1 (855) 981-7557, or by a chat with us through your Chime CRM.