We offer White Labeling for our Enterprise and Multi-Team Clients. There are five settings that will be available, Brand Logo, Brand Domain, Brand Login Page, Company/Brand Name, and Brand Email Signature Template. These will allow for multiple assets to be edited to match your organization's theme.
A new setting is available under Settings > White Label.
Enterprise Account View:
There are five settings that will be available here–each outlined below.
(1) Brand Logo
Use this setting to add/edit your logos in the following locations within the Chime platform:
- Main Logo
- CMS (website editor)
- Brand login page (see #3 below)
- All email notifications sent from the system to users on this account
- Small logo displayed in browser tabs
- It will not display in Safari due to browser limitations
Here are samples of the Main Logo being changed:
And another sample of the Favicon that is changed:
(2) Brand Domain
By default, the Chime platform is accessed by navigating to https://chime.me/. With this update, you can now access Chime via a custom URL for a domain that you already own or one that you want to purchase.
*NOTE: This will change the entire URL structure for pages in your account so please be aware of how this might affect direct links to lead profiles, etc.
Click the Configure button to start this setup.
Choose either "Use Your Own Domain" or "Get a New Domain" and then click the Next button.
If you choose to set up your own domain, you will be guided through the steps to configure your domain.
If you pause in the middle of the process, it will allow you to Continue Setup at any time.
Once you have configured your domain you can deactivate it at any time if you would like. You will see a prompt warning you of what this will change if you continue.
You can also change the domain if you would like to use a different one:
(3) Brand Login Page
Once the Brand Domain is configured as outlined above, a new setting for Brand Login Page will be available to edit. This is the page that users on your account will use to access Chime instead of https://chime.me/.
*Note: Even with a custom brand login page configured, users can still access their account via https://chime.me/ if needed.
Click on the Edit icon to make changes to the login page. Currently, the last part of the URL cannot be customized and is auto-populated.
The following can be edited for the login page:
- Page Title
- System Default
- "Sign In" Button Text
- "Sign In" Button Text Color
- "Sign In" Button Color
*Note: The logo will sync from the logo settings configured in #1.
Users will then use their Chime account credentials (email + password) to log in to the Chime platform via this Brand Login Page.
(4) Company/Brand Name
Here is where you can change/add the company/brand name and this will sync to the mobile app display along with your logo.
Here is what will be displayed on the mobile app:
(5)Brand Email Signature Template
This setting allows you to create a custom signature template that your agents email signature will be generated based on.
Preview the email signature by clicking the Preview button.
If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <email@example.com> or by phone at 1 (855) 981-7557.