Introduction

Instead of having to contact Chime Support, you can now access all of your Chime invoices directly and submit a cancellation request from the CRM. Previous invoices will only be available from January 2021 until now so if you require anything older than that please contact support@chimeinc.com. 

Summary

• Invoice Management

• In-Platform Cancellation

Invoice Management

Access the Billing Center by clicking your profile picture in the top-right and then selecting "Billing":

Here is what you can do on this page:

• Pay an overdue bill
• Download detailed invoices from January 2021 and forward
• Adjust payment information
• Review payment method, payment date, and the amount charged

Here is what an invoice will look like: 

You can also adjust the name and address that should be listed on the invoice.

This will be reflected on all invoices moving forward:

In-Platform Cancellation

Users can now initiate the cancellation process directly via their Chime Billing Center without having to submit a ticket first. 

• This button will be visible only to account owners who have active accounts
• If the user has outstanding bills that have not been paid, the system will require that they pay their outstanding bills before they can request to cancel.

Once clicked, the user will see the following pop-up with important information:

• Cancellation fee
• Account deactivation date
• Email termination instructions
• Cancellation reason and feedback to Chime

After a user requests to cancel, the following will occur:

1. An account cancellation ticket will be created and assigned to Account Services. 
2. The user's finance order will be auto-canceled.
3. The user will be billed a full month's platform fee (including MLS, package, and seat fees) on the first date of the next month.
   • If the cancellation fee was not able to be charged, a payment failure ticket will be created.
4. The user's CRM and website will be deactivated automatically on the last day of the following month.

Questions?

If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <support@chimeinc.com>, by phone at 1 (855) 981-7557, or by a chat with us through your CRM.