This feature allows Chime users to create multiple Open House questionnaires. The Open House forms are located in Campaigns → Open House Forms

Click Questionnaires to see all available Open House questionnaires and create a new questionnaire:

Adding a new questionnaire is very similar to editing the questionnaire currently. The primary difference is the Scope, where Enterprise clients can decide which groups have access to the questionnaire being created.

From the Questionnaire list, you can filter by the member who created the questionnaire and by the more recently modified one. Note, Chime users must have the Company Templates permission enabled to add or edit Open House questionnaires.

When creating a new Open House Form, you now will select the questionnaire to be used, and decide which Agents/Groups (if Enterprise) have access to see this Open House Form.

Chime Mobile App Optimization

The release provides two updates to the Chime mobile app UI.

1.  Adding the A to Z sorting function back to the lead list:
2. Add the option to pin, edit, or delete a note on the lead's profile in the mobile app:

Pipeline Status as a Saved Filter

This update allows a Chime user to save a filter with the Pipeline as an option:

Zapier Lead ID Sync

When chime is used as a zap Trigger, we add a new field "lead id", which support being synced to other third-party. This feature supports syncing the "Lead ID" field to a third party when Chime is used as a Zap Trigger. See more information about Zapier here.

Group Smart Plan Permission

The update allows the Company Owners on Enterprise Chime accounts to create and edit Group-level smart plans. Company Admins have this access if the following permission is enabled: Manage Templates → Entire Company

From the Group Smart Plans section, a Company Owner/Admin with permission can filter by Group

Duplicated Leads Optimization

This feature will change the lead calculation for Lead Gen and Listing Ads. Every three (3) days, the lead registration via Ads will be recounted, and duplicates will be marked and removed from the total number of leads in the count. This could result in a higher Cost Per Lead (CPL), but the actual number of leads will be more accurate.

The duplicated lead icon will appear next to the lead if that lead already existed in another team member's account. When a duplicated lead is detected, the agent will be notified via email with the following details:

1. That a duplicated lead registered through #ads_type#
2. Lead Name
3. Lead Email Address
4. Lead Phone Number
5. Source: #ad_source#
6. Lead tag
7. Any customized information the lead may have provided

The lead will not be imported to the CRM, as it is already in the CRM and assigned to another team member.

Lead Gen Ads Self-Purchase

This updates the Lead Gen Ads self-purchase layout. We offer Facebook, Google, and Bing ads for both buyers and sellers. The new layout lets Chime users select the type of ads they want and provides more information about each type.

Buyer Lead Gen Ads:

 

Seller Lead Gen Ads:

Default Email Signature Templates

This feature allows Enterprise users to create a default, branded email signature template for their team. To create the template, the Company Owner will need to access Settings → White Label → Brand Email Signature Template

We have also added a new variable, "Agent_Photo", which will pull the photo from Settings → User → Profile. This variable is available to all Chime users for the signature or an email template:

Seller Report UI Optimization

This update simplifies the Seller Report process. Now, a Seller Report can be added directly from a lead's profile. 

Before	After

Social Studio Engaged Lead Notification

The Social Studio helps Chime users capture new leads and engage with existing leads. About half of the social media engagement is with existing leads. This feature introduces a new type of notification called "Lead Views Social Post". The notification setting can be found in Settings → Notifications → Opportunities

When an existing lead views a social media post landing page, the Chime user will receive that notification:

AI Assistant Pricing Update

This update is two-fold, as both the pricing for the AI Assistant is changing, as well as the lead activity that is considered engaged.

Important: Chime Users will have the option to update their AI assistant package, but it is not required. If they currently have the AI Assistant, they can keep the package they have. However, if they cancel, upgrade, or downgrade the AI Assistant, they will get the updated AI Assistant. All new AI Assistant purchases will be the new pricing model.

AI Assistant Packages

• Old Starter
  • $39/month ($0.98/lead), 40 leads/month
    • Over 40 leads, the AI Assistant turns off
• New Starter
  • $39/month ($0.49/lead), 80 leads/month
    • Over 80 leads, +$1.00/lead
• Old Accelerator
  • $69/month, ($0.86/lead), 80 leads/month
    • For over 80 leads, the AI Assistant turns off
• New Accelerator
  • $69/month ($0.35/lead), 200 leads/month
    • Over 200 leads, +$1.00/lead
• Old Premium
  • $99/month ($0.66/lead), 150 leads/month
    • Over 150 leads, +$0.60/lead
  • Does not include the Facebook Messenger Integration
• New Premium
  • $99/month ($0.28/lead), 350 leads/month
    • Over 350 leads, +$0.60/lead
  • This plan includes the Facebook Messenger integration
• Old Enterprise
  • $179/month ($0.59/lead), 300 leads/month
    • Over 300 leads, +$0.60/lead
  • Does not include the Facebook Messenger Integration
• New Enterprise
  • $179/month ($0.24/lead), 750 leads/month
    • Over 750 leads, +$0.60/lead
  • This plan includes the Facebook Messenger integration

Lead Engagement

This update also affects what leads count toward the monthly allotment. The old AI Assistant packages counted "engaged leads", meaning that the leads need to have responded to the AI Assistant in some way. Now, we will count any leads that the AI Assistant is following. If the agent is only using the AI Assistant with Lead Generation, they will not see a difference in the number of leads in their allotment with the new AI vs the old AI, as all leads that have been captured via an ad have responded to the AI Assistant.

Facebook Messenger Integration

This will only be available if the Chime User selects the New Premium or New Enterprise AI Assistant package.

Chime Mobile app Tech Support Live Chat

This feature allows Chime users to contact Tech Support live chat via the mobile app

If Tech Support is available and online, the live chat will connect. If not, the Chime user will be prompted to leave a message. Tech Support will be able to see if Chime users are accessing live chat via the website or the mobile app.

Lender CRM - Ability to Add Leads

This feature will allow the following:

1. All lenders will be able to add leads to the CRM. The lender cannot add Private Leads. All lender-added leads will be team/company leads.
   
2. All lenders may assign agents to their own leads. Agent assignment is not required when adding a lead.
   1. If the lender is engaged with multiple teams/ companies, all agents will show up at the suggestion during the assignment. Searching for an agent by name or email is supported.
      
   2. Lead Routing: Lender-assigned leads will NOT abide by any lead routing rules on the agent's side, and the agent cannot change the assignment of the lender-assigned leads.
      
   3. Duplicates: If the lead is a duplicate, and already assigned to an Agent, the Lender can create the lead, but will get an error message if that lead is already assigned to the agent. Agents cannot merge leads if one of them is created by the lender.
      
3. All lenders may edit any leads that are assigned to them, including the leads that have been assigned by an agent
   1. All lead modifications will be synced to both parties
   2. The modification details will be recorded in the timeline

Auto-Generated Listing Videos

This feature was previously released as a closed beta, but is now open to all users More detailed instructions are available in our Social Studio article. 

 

Questions?

If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <support@chimeinc.com>, by phone at 1 (855) 981-7557, or by a chat with us through your Chime CRM.